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NO.1 Which question provides the best information to define customer success factors?
A. What are your business objectives for this project/initiative?
B. What services do you need?
C. What tools are you looking for, to better measure your ROI?
D. Which Cisco products best fit your goals?
NO.2 Which are the four types of requirements for aligning outcomes to business needs?
A. Business, Functional, Strategic, Tactical
B. Functional, Operational, Administrative, Strategic
C. Business, Technical, Functional, Transitional
D. Strategic, Tactical, Operational, Procedural
NO.3 The customer mindset across verticals is changing as they become more aware of technology
solutions and their influence on the organization. Which three options are characteristics of this
customer mindset? (Choose three.)
A. Perspective towards technology services and solutions is same across industry verticals
B. Less loyal to a specific vendor due to technology as a commodity and availability of service
C. Have a greater understanding of the competitive market and service and solution providers
D. Expect providers to sell products and contracts
E. Expect measurable value in terms of business outcomes